What signs might indicate potential collusion between a customer and an associate?

The indication of potential collusion between a customer and an associate is best demonstrated by a long line at the register while others have no wait. This scenario could suggest an associate is deliberately prolonging transactions for specific customers, potentially leading to unethical practices, such as applying unauthorized discounts or manipulating inventory records.

In such a situation, the associate’s behavior might create an opportunity for collusion by allowing the customer to benefit from preferential treatment. This could occur in contexts where items are being rang up incorrectly, leading to loss for the store. Monitoring the flow of transactions, especially in contrast to other registers, helps to identify unusual patterns that could indicate collusion.

The other options do present scenarios that may warrant further investigation but do not directly implicate collusion. Frequent management interactions could simply suggest an engaged or motivated associate without any wrongdoing. A customer asking for a discount is a common practice and doesn't inherently suggest collusion. Similarly, excessive returned items might indicate a customer issue or dissatisfaction, rather than a collusive agreement. Recognizing the specific patterns of behavior, such as the scenario outlined in the answer, is crucial in asset protection roles.