What should you do if an associate refuses to have their parcel searched?

The appropriate action when an associate refuses to have their parcel searched is to let the associate leave without detaining them. This is in line with proper protocols surrounding personal searches and employees' rights. It's important to recognize that individuals have the right to privacy, and forceful actions could lead to legal issues or disputes.

While seeking a supervisor's decision or reporting the incident to management may seem like it could enhance protocol adherence, the immediate step should prioritize the associate's rights and defuse the situation without escalation. Detaining an employee against their will can lead to misunderstandings and could create a hostile work environment. Therefore, allowing the associate to leave while documenting the incident is the safest and most respectful course of action, ensuring both compliance with policy and respect for individuals' rights.