What should you do if you suspect a person is trying to shoplift?

When you suspect a person is trying to shoplift, keeping a close observation is a critical step. This approach allows you to gather enough information to confirm or deny your suspicions without escalating the situation unnecessarily. By observing their behavior, you can look for specific indicators of shoplifting, such as frequent glances at staff, excessive handling of items, or attempting to conceal merchandise. This careful observation ultimately enables you to make informed decisions regarding follow-up actions, whether it's involving law enforcement or notifying store security.

Maintaining a watchful eye also ensures that you can respond appropriately if the individual does attempt to leave the store with unpaid merchandise. It allows for a safe and strategic response, which is important both for your own safety and for operational effectiveness within the store. This approach underscores the importance of prevention and risk assessment in asset protection work.