What should you do if contacted by a relative of a previously apprehended shoplifter?

The most appropriate action to take when contacted by a relative of a previously apprehended shoplifter is to keep the matter confidential. Confidentiality is crucial in asset protection as it maintains the integrity of the investigation, protects the privacy of individuals involved, and upholds the company's policies and procedures. Sharing details or discussing specifics about the case could jeopardize ongoing investigations and could also violate privacy expectations.

This choice underscores the importance of maintaining professional boundaries and not disclosing sensitive information that could lead to embarrassment or legal ramifications for the individual involved or the business. Additionally, maintaining confidentiality fosters trust and credibility for the asset protection team, as it shows that they are serious about handling cases with discretion.

Referring the matter to management would also be a minor part of the appropriate procedure, but the core principle of maintaining confidentiality takes precedence. Sharing general information about theft could lead to misunderstandings or unintended consequences, further supporting the necessity of confidentiality in such situations.