What should you do before proceeding with an apprehension?

Identifying yourself to the shoplifter before proceeding with an apprehension is crucial for multiple reasons related to safety and procedure. When you make your presence known, it serves as a warning to the individual that they have been observed, which can sometimes deter them from further actions like fleeing or becoming combative.

This initial identification establishes authority and communicates to the shoplifter that they are being watched and that their actions are unacceptable. Additionally, proper identification helps ensure that you are complying with the legal and organizational protocols regarding apprehension, which prioritize safety for both the asset protection officer and the customer involved. In some situations, it can lead to a de-escalation of the encounter, allowing for a safer resolution.

Proactive communication can help clarify your role in the situation, making it clear that you are acting on behalf of the store and are dedicated to preventing theft. This approach aligns with best practices in asset protection, emphasizing the importance of proper engagement and adherence to protocol.