What must be done with the video after a major customer case is documented?

The video from a major customer case needs to be saved as it serves as crucial evidence and documentation of the incident. Maintaining this video is essential for several reasons. It can be utilized for further investigation or analysis of the case, training purposes, or legal matters if it comes to that. Keeping the video allows the organization to preserve a record of the event, ensuring that details are not lost over time.

The proper handling of such evidence is critical in asset protection roles, as it aids in maintaining the integrity of the investigation and ensures compliance with internal policies and legal requirements. Proper storage of this material also allows for it to be referenced later if new issues arise or if there is a need for accountability.