What could happen if a customer incident is not reported?

The answer provided indicates that if a customer incident is not reported, there could be serious repercussions, potentially leading to disciplinary actions such as a write-up or termination. This is correct because failing to report incidents can lead to a lack of accountability and transparency within the organization. In environments like retail, particularly in asset protection, reporting incidents is crucial for the safety of customers and employees, as well as for maintaining operational integrity.

When incidents go unreported, the organization loses valuable information that could prevent future occurrences. This neglect might be viewed as a violation of company policies and procedures, which can result in disciplinary measures for the individuals involved, up to and including termination, especially if the incident had significant implications or was egregious in nature.

Other potential consequences like legal action could indeed follow unreported incidents, particularly if they involve injury or theft; however, the direct connection to employment consequences like a write-up or termination is more about adherence to company policy. Therefore, focusing on the disciplinary aspect aligns closely with the organizational need to ensure employees act responsibly in reporting incidents.