What action is usually necessary when voids exceed $20?

In situations where voids exceed a certain amount, such as $20, a specific protocol is generally followed to ensure accountability and proper handling of transactions. A Customer Service Department Head (CSDH) is often required to oversee and authorize the void process in order to maintain the integrity of financial transactions and to prevent potential misuse or errors. By having a designated authority involved in larger voids, the company can better track and manage discrepancies that occur at the register, ensuring that all voids are legitimate and adequately documented.

This requirement for additional oversight with higher void amounts helps in maintaining transparency and accountability within the store's operations, reducing the risk of loss due to fraudulent activities. It also shows a commitment to following established protocols that protect both the company and its employees.