In cases of colusion, what should the APA look for in the customer's behavior?

In cases of collusion, focusing on item payment discrepancies in the customer's behavior is critical for an Asset Protection Associate (APA). Discrepancies in how items are presented for payment can indicate that customers are not being forthright, often collaborating with others to manipulate or deceive the store’s pricing or payment processes. For example, if a customer is seen attempting to pay for items in a manner that doesn’t align with normal store procedures, or if they are improperly using discounts or coupons in concert with another individual, it may signify collusion aimed at stealing or defrauding the store.

Recognizing these behavior patterns is essential for identifying potential theft before it escalates. Observing discrepancies could provide tangible evidence that is significant for an investigation or preventative measure, ensuring that asset protection protocols are effectively upheld.