In a customer incident, what must the APA be sure of before taking action?

The correct answer focuses on the importance of possessing all five signs of apprehension before taking action in a customer incident. The five signs are critical indicators that an Asset Protection Associate (APA) must verify to ensure a legitimate and lawful response to theft or suspicious activity. These signs serve as a framework that outlines the criteria for taking action, such as observing the intent to steal, the means of concealment, and the amount of time the suspect has been in the store.

By confirming all five signs, the APA ensures that they act upon factual evidence rather than assumptions, which helps protect both the customers' rights and the store's legal standing. This thorough approach helps prevent potential misunderstandings or legal repercussions that could arise from incorrect apprehensions.

When all five signs are present, it strengthens the case for taking appropriate action in accordance with company policies and legal guidelines, providing a solid basis for any further measures that may be necessary.