If you receive third-party information regarding customer theft, what is your next step?

The appropriate response when receiving third-party information regarding customer theft is to begin observing the suspect. This step is critical for several reasons. First, it allows for the verification of the information received, confirming whether the individual in question is indeed engaging in suspicious behavior. This observation can gather additional context—such as the suspect's actions, any accomplices, and items potentially being stolen—which is vital for any subsequent actions.

By closely watching the suspect, you can document their behavior in real time and assess the severity of the situation. This observational phase can also provide insights into patterns or methods used during theft, which can be beneficial for future prevention strategies.

Moreover, establishing a presence through observation can sometimes deter further suspicious behavior from the suspect. It is a proactive approach that facilitates informed decision-making before escalating the situation—such as alerting a supervisor or involving law enforcement.

In contrast, ignoring the information would mean missing an opportunity to prevent potential theft, while alerting a supervisor or setting up surveillance cameras might come later in the process. Observing the suspect allows for immediate action based on actual behavior rather than hearsay.